Leadership Team Profile

Mr. Kissamis has more than 20 years of senior management experience, 18 of which comprise a progressive track record in the facility management industry. He has a knack for understanding clients’ priorities and developing programs to fit those needs.

Mr. Kissamis has managed and staffed single facilities as large as 100,000+ square feet, and holds certifications in health care facilities and educational institutions. Last but not least, he’s a proud graduate of the University of Houston, where he earned a bachelor’s degree in business management.

By combining his sales skills and his love for nature and the outdoors, Bill is one of those rare individuals who is truly passionate about his craft. He has more than a decade of expertise in every aspect of the landscaping industry and a lifetime of experience in sales. From selling newspapers in his neighborhood at a young age, those early lessons were followed by decades of account service in the technology and oil & gas industries. However, his most fulfilling enterprise has been servicing diverse commercial properties in both the private and public sectors.

During his time owning and operating his own landscape business, Bill became an expert in plants, landscape design, grounds & turf management, soil & grass care, irrigation & drainage systems, retaining walls, and flagstone patios. He has a proven track record of handling a portfolio of major clients such as HEB, Dollar General, Chase Bank, and numerous HOA’s.

Alexander Melgar is an accomplished services industry executive with a proven track record for leading high-performing organizations to exceptional growth. He joined Ambassador Services in 2012 in the capacity of Chief Operating Officer after more than 18 years of progressive responsibility in the janitorial services industry. Since then, he’s merged three companies, streamlining operations and reducing costs while improving customer satisfaction.

Mr. Melgar has led the organization to revenue growth of 157% over the last five years while maintaining a 92% customer retention rate.

Carlos Telles is an operations dynamo. With 16 years of industry experience, he’s been leading the overall operations at Ambassador Services with a keen interest in fostering innovation. Training and development of services personnel is one of his key strengths—he’s always ready to roll up his sleeves to guide the team. Equally important is his consistent track record for delivering exponential business growth, which has earned him the respect and admiration of many in the organization.

Mr. Telles is passionate and decisive when it comes to meeting the needs of our customers while supporting our associates day in and day out.

A proud graduate of the University of Texas at Austin, Artemio Garcia received a bachelor’s of business administration in finance and a bachelor of arts in economics. His solid education combined with more than 13 years of experience in his field makes our Director of Finance an invaluable asset and the go-to person for many in the organization. Years ago, Mr. Garcia set his professional sights toward business development and accounts receivable financing.

Currently, his work is centered around in-depth labor analysis, supply analysis, and departmental budgets. His keen attention to detail is paramount in creating financial reports and forecasts to support our fast-growing business.

Gene Gattis brings more than 25 years’ experience in the facilities maintenance industry to Ambassador Services. His proven track record of consistently maximizing value to both internal and external stakeholders exemplifies his understanding of how service providers act as partners to businesses they support, sharing common goals and expectations.

Not one to shy away from challenging environments, Gene’s pragmatic leadership helps ensure the field operations group thrives in any setting. With a focus on understanding every client’s business objectives, he holds his team to the highest quality and service delivery standards.

Elena Gonzalez is passionate about marketing excellence and leading transformation initiatives. Her experience includes marketing strategy, branding, communications, omnichannel campaigns, change management, and employee engagement. After a 20-year stint at HP Inc., she jumped at the opportunity to reposition the Ambassador Services brand and lead diverse strategic and organizational transformation initiatives. She has a knack for reducing complexity, effectively articulating the path forward, and collaborating closely with key stakeholders to deliver results.